Wednesday, June 6, 2007, Hotel Golf Venera, 14.00 – 15.30

Chair
Paul Fox, PhD Student
Universitat Ramon Llull, Spain

Presenters 
Self-service on the Internet: An Explanatory Model
Dave Oliver, Senior Lecturer
Central Queensland University, Australia
Celia Romm Livermore
Neveen Awad Farag
Wayne State University, United States

Determining Improvement Directions for Transactional and Relational Components of Websites
Adriana Krawczyk, PhD Student
University of Groningen, The Netherlands

Key Dimensions of E-commerce Service Quality
Samar Swaid
Rolf Wigand, Professor
University of Arkansas at Little Rock, United States